Legal
Introduction
Welcome to Zeneat. These Terms & Conditions govern your use of our website and the cleaning services we provide. By booking a clean or using this website, you agree to be bound by these terms.
Our Services
Bookings
All bookings are confirmed by email once scheduled. Please make sure the details you provide, including address, access instructions and the size of your home, are accurate.
Pricing
Quotes are based on the information you share with us. If the condition or size of the property differs significantly, we may adjust the price before the clean begins.
Payments
Payment is processed securely online after each completed clean. Recurring plans are billed per visit unless agreed otherwise.
Cancellations & Rescheduling
You can reschedule or cancel free of charge up to 24 hours before your appointment.
Cancellations made within 24 hours may be charged up to 50% of the booking value.
If our team cannot access the property at the agreed time, the visit may be charged in full.
Your Responsibilities
To help us deliver the best results, we ask that you:
Provide safe access to the areas that need cleaning.
Secure valuables, cash and fragile items before our visit.
Let us know about pets, allergies or surfaces that need special care.
Satisfaction Guarantee
If something isn’t right, tell us within 24 hours of your clean and we will return to re-clean the affected areas at no extra cost.
Liability
Every Zeneat professional is fully insured. Our liability for accidental damage is limited to the repair or replacement of the affected item, and claims must be reported within 24 hours of the visit.
Changes to These Terms
We may update these Terms & Conditions from time to time. The latest version will always be available on this page, with the date of the most recent update shown above.
Contact Us
If you have any questions about these Terms & Conditions, please get in touch with our team at hello@zeneat.co and we’ll be happy to help.